The Three Faces of the Cube One Framework

Authors

  • Elizabeth A Letzler
  • Richard E. Kopelman
  • David J. Prottas

Abstract

Applying a multidisciplinary perspective, the Cube One framework posits that organizational performance is driven by three distinct sets of practices: enterprise-customer, and employee-directed. Examining data from a sample of 860 organizations, it was found that levels of enacted practices were systematically related to organizational performance. As hypothesized, each high face of the Cube One framework was significantly related to a conceptually relevant criterion, and the high enterprise-directed face showed a large effect size. Limitations and possible practical applications are discussed. With refinements, the Cube One framework may be useful for diagnosing relative weaknesses and intervening to improve organizational performance.

Published

2012-07-01