Finding a Common Future with Dialogue: Content, Process, and Transcendence

Abstract

Dialogue is used in business to do strategic planning, create team based solutions, and manage knowledge. Yet many do not understand how to use dialogue to solve the complex problems presented by modem business. This article proposes a four part model for dialogue leading to transcendence.

Conclusions are based on observations made on ten strategic planning dialogues in seven different organizations. The research suggests that transcendence can be reached in dialogue if groups account for issues of content and process that affect individuals and the group. The article provides helpful suggestions for managers to successfully manage dialogue to produce solutions to complex problems.