Trust, Relationships, and Project Outcomes: The Impact of Trust on the Success of Construction Projects

Abstract

This article provides a rare look into the relationships between school-construction project owners, school district superintendents, and contractors. The authors surveyed these parties to new construction projects using English's (2006) framework. Our analysis provides a unique look at both sides of the construction project process and is based on years of negotiations. Operationalizing these constructs advances our understanding of how trust impacts these projects.