Continuous Improvement in an Emerging Market: Findings from Vietnam

  • Phuong A. Nguyen

Abstract

This study investigates the factors underpinning continuous improvement (CI) effectiveness in Vietnam. Based on survey data collected from 490 participants plus interviews and discussions with 130 business professionals with extensive knowledge of Vietnam, it identifies top management commitment as a major factor critical to the success of CI in that country. In addition, the paper highlights change agent participation as well as management and employee development as critical in facilitating CI practices in Vietnamese companies. Reward systems – though common in Vietnam – did not affect CI outcomes in the study. The reasons for this apparent anomaly need further research.

Published
2015-07-01
How to Cite
NGUYEN, Phuong A.. Continuous Improvement in an Emerging Market: Findings from Vietnam. The Journal of Business Inquiry, [S.l.], v. 14, n. 2, p. 93-109, july 2015. ISSN 2155-4072. Available at: <https://journals.uvu.edu/index.php/jbi/article/view/91>. Date accessed: 27 june 2022.